 Specialty Injectable Patients
If you are presently a patient of TheraPoint and your doctor has made a change in your therapy or you are going to be short a dose due to breakage or contamination of your vial or syringe, please notify us as soon as possible.
Call 1-800-278-2101 or CLICK HERE to email us.
Frequently Asked Questions from Specialty Injectable Patients- Why should I choose TheraPoint to be my Specialty Pharmacy?
• Whether your are a local patient who will pick up your medication right here at one of our offices, or a patient on the other side of the country, TheraPoint is “big” enough to serve you well but small enough to maintain a personal touch. While we have the experience to safely and efficiently provide your medications by mail order, we are not a huge, impersonal mail order pharmacy. We are first a local and regional pharmacy that also provides medications by mail order… so, we are used to treating our mail order patients with the same personal attention that a local patient receives when they walk into one of our Pennsylvania locations.
While all of our staff are more then happy to assist you if you call with a question, issue, or a complaint, you can actually request to speak directly to the owner of our pharmacy. We encourage you to see if you can get that level of personal attention from the other mail order pharmacies.
How will you get my medications to me?
• If you are in Northeastern Pennsylvania you may pick up your medication at our Dunmore or Kingston offices, or if you prefer, and you live in Luzerne, Lackawanna, Wayne, Bradford, Pike, Susquehanna or Wyoming counties, our own helpful Delivery Specialists will hand deliver your medication to you. CLICK HERE for an interactive map and driving directions to either of our locations.
If you live outside our local delivery area we will get your medications to you quickly and safely using FedEx. We ship all your medications in strict accordance to the manufacturers’ recommendations, providing insulated shipping packages and ice packs when indicated.
What if I have a problem after regular business hours?
• Our hours of operation are 8:30 am to 4:30 pm EST, Monday through Friday. When our offices are not open, we have a registered nurse and a pharmacist on call 24/7 to assist you with any questions you may have about your medication. Simply call 1-800-278-2101. Our answering service will take your name and contact number and then they will page a nurse or pharmacist who will call right back to assist you.
Do I have to call you every time I need my medicine refilled?
• Our nursing staff uses a sophisticated computer tracking system to determine when your next delivery will be due and we will call you, usually the week before, to confirm what day you will need to receive your delivery. You will never have to worry about being without your medications. Of course, you are always welcome to call us to inquire about your next delivery if you have any concerns.
I want TheraPoint to be my Specialty Pharmacy. How do I get started?
• Simply call 1-800-278-2101 during regular business hours (Monday through Friday, 8:30 am to 4:30 pm EST, closed major holidays) and ask for one of our Intake Nurses.
We will be happy to take your contact information. Some of the important information you will need to have available will be:
- A list of any allergies you may have.
- The name of the medication you will need and why your doctor prescribed it.
- The name and phone number of your current pharmacy if you were already receiving this medication from another pharmacy.
- The name and phone number of the doctor who prescribed the medication.
- PLEASE have your insurance card with you when you call, including a separate prescription benefits card if you have one.
Once we have obtained your information, one of our Reimbursement Specialists will then contact your health insurance company to confirm your coverage and any applicable co-pays or deductibles that you may have. Once they have done that, the Reimbursement Specialist will contact you to review that information with you. You can generally expect your co-pays and deductibles to be the same regardless of which pharmacy you choose, as these are determined by your insurance company. Once this information has been reviewed with you, your Reimbursement Specialist will then put you on the line with one of our nurses, who will assist you in scheduling your first delivery.
If you are coming close to being due for your next refill, our Reimbursement Department will receive confirmation from your insurance company and call you back on the same day, or the next business day, from the time you provided us with your information. If you have recently refilled your prescription then it may be too early for us to perform a test claim with your insurer to confirm your coverage. We will notify you if this is the case. Our staff and computer system will then keep track of when will be the earliest date that your insurer will allow us to test your claim. As soon as we are able to verify your benefits we will notify you and then make delivery arrangements. |
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